PepsPro – Terms & Conditions

Welcome to PepsPro, your online store for stylish and practical home and kitchen accessories, including tissue holders, soap pumps, sink caddies, kitchen organizers, and everyday kitchen essentials.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the PepsPro website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable consumer protection laws.

3. Company Information

4. Our Offer

At PepsPro, we are committed to:

• Providing reliable home and kitchen accessories

• Offering tissue holders, soap pumps, sink caddies, kitchen organizers, storage accessories, kitchen tools, and other everyday household products

• Displaying accurate product descriptions and realistic product images

• Showing pricing, applicable taxes, and shipping charges during checkout

• Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after completing your order.

Payments are processed through secure third-party payment providers.

PepsPro reserves the right to cancel an order where there is suspected fraud, a pricing error, incorrect product information, or a stock availability issue.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify for a return:

• Items must be unused

• Items must be returned in their original packaging

• Items must be in a condition suitable for resale

7. Returns & Refunds

Return shipping costs are the customer's responsibility unless the product received is defective, damaged, or incorrect.

Returned items must be sent back in their original condition.

Once a return is inspected and approved, the refund will be issued to the original payment method.

8. Pricing

All prices are listed in USD, unless otherwise stated on the website.

PepsPro reserves the right to correct pricing or product listing errors at any time.

International customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.

9. Product Quality & Warranty

Products are checked before shipping.

Please be aware that:

• Product colors may vary slightly because of lighting, photography, or screen settings

• Small differences in size, finish, texture, or appearance may occur because of materials or manufacturing methods

Any issue with an order should be reported within 14 days of delivery.

Warranty or replacement coverage does not apply to damage caused by:

• Misuse or improper handling

• Normal wear and tear

• Improper cleaning

• Excessive heat or water exposure where the product is not designed for such use

• Incorrect installation or use

• Excessive force

• Sharp objects

• Improper storage

10. Shipping & Delivery

Orders are shipped to the delivery address entered during checkout.

Estimated delivery may take approximately 7 to 14 days, depending on the destination, shipping provider, customs clearance, and other logistics conditions.

Delivery delays may occur because of customs inspections, carrier delays, weather conditions, public holidays, or unusually high order volumes.

If an order cannot be delivered or is confirmed as lost during shipping, PepsPro may provide a replacement or refund where applicable.

11. Payments

Full payment is required when the order is placed.

We may accept major credit cards, debit cards, PayPal, and other payment methods shown during checkout.

Payment availability may vary depending on location and payment provider.

If you experience a payment-related issue, please contact our customer support team.

12. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, an approved complaint may be resolved through:

• Replacement

• Refund

• Store credit, where applicable

13. Dispute Resolution

PepsPro will make reasonable efforts to resolve customer disputes fairly.

Where a dispute cannot be resolved directly, it may be referred to an independent dispute resolution service or mediator where required or available under applicable law.

14. Force Majeure

PepsPro will not be responsible for delays or failure to fulfil an order where the situation is caused by circumstances outside our reasonable control.

These may include:

• Natural disasters

• Shipping carrier disruptions

• Supply chain interruptions

• Government restrictions

• Customs delays

• Transport disruptions

• Other events beyond our reasonable control

15. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights that apply in the customer's country or region.

16. Changes to Terms

PepsPro reserves the right to update or revise these Terms & Conditions when necessary.

Any updated Terms will become effective once published on our website.