Refund policy

PepsPro – Return & Refund Policy

At PepsPro, we aim to provide practical, stylish, and reliable home and kitchen accessories, including tissue holders, soap pumps, sink caddies, organizers, and kitchen essentials.

If there is an issue with your order, you may request a return or refund according to the conditions below.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period

  • The item is unused and in its original packaging

  • The item is damaged, defective, or incorrect

  • The product is returned in a condition suitable for resale, where applicable

🚫 Non-Refundable Items

We may not accept returns for:

  • Items that have been used, washed, installed, or altered after delivery

  • Items returned without their original packaging

  • Custom or made-to-order products

  • Final sale items

  • Products specifically marked as non-returnable at checkout

  • Items damaged because of misuse or improper handling

  • Damage caused by excessive force, incorrect installation, or improper cleaning

📝 How to Request a Return

To request a return or refund, please contact our customer support team and provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product where applicable

  • Photos of the packaging if the item arrived damaged

Providing complete information will help us review your request accurately.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your return request.

We may ask for additional information, photos, or order details if needed.

Returns must be approved before products are sent back.

2. Return Instructions

If your return request is approved, we will provide:

  • The return address

  • Return shipping instructions

  • Any additional information required for your return

Return shipping costs are normally the customer's responsibility unless:

  • The product is defective

  • The product arrived damaged

  • You received an incorrect item

We recommend using a trackable shipping service when returning an item.

3. Refund Issuance

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method

  • Refund processing typically takes 5 to 7 business days

  • Your bank or payment provider may require additional time before the funds appear in your account

📌 Important Notes

  • All returns must be approved by PepsPro before being shipped back

  • Products must be returned in their original condition

  • Original shipping charges are generally non-refundable unless the product was faulty, damaged, or incorrectly supplied

  • Products showing signs of use, damage, alteration, or missing packaging may not qualify for a refund

  • Customers are responsible for securely packaging returned products

  • Excessive, fraudulent, or suspicious return requests may be refused where permitted by applicable law

💬 Need Help?

If you have any questions about a return, refund, damaged item, or incorrect order, please contact us through our Contact Us page.

Our support team will review your request and assist you with your PepsPro order.